Manager, Concierge Clinic

Texas A&M University Health Science Center - Bryan, TX

Full-time - Manager

Bryan, TX

10,001+ employees

About the position

The Clinic Manager oversees the daily operations of the Texas A&M Health Concierge Medicine Clinic, ensuring high-quality client care, efficient administration, financial management, and excellent customer service. This role involves managing clinic staff, developing operational strategies, and maintaining compliance with healthcare regulations.

Responsibilities

• Manage daily operations and activities of the Concierge Medicine Clinic staff.
• Oversee patient care processes to ensure exceptional client experience.
• Collaborate with the Director, Clinical Operations, to develop and implement clinic policies and procedures.
• Direct oversight of clinic operations, including administrative tasks and quality assurance.
• Address client issues and concerns promptly and appropriately.
• Maintain clinic inventory and purchasing, ensuring supplies are available and costs are controlled.
• Provide leadership to clinical operations to ensure high patient satisfaction.
• Review, recommend, and implement policy changes and process improvements.
• Coordinate maintenance of clinical business files and assist in logistical support for events and meetings.
• Supervise clinic staff, review performance, and provide development opportunities.

Requirements

• Bachelor's degree in healthcare administration, business administration, or equivalent education and experience.
• Five years of experience in healthcare management, including at least three years of supervisory experience.
• Ability to travel independently to other and/or remote locations.

Nice-to-haves

• 3 years of management experience in a clinical or medical office setting.
• Proficiency with healthcare management software and Electronic Health Records (EHR) systems.
• Strong leadership and organizational skills.
• Excellent communication abilities, both written and verbal.
• Knowledge of healthcare regulatory requirements, HIPAA, and patient confidentiality standards.
• Marketing and community outreach experience.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D insurance.
• Flexible spending accounts and long-term disability insurance.
• 12-15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time for health and wellness activities.
• Access to free LinkedIn Learning training and limited financial support for conferences and workshops.
• Educational release time and tuition assistance for completing a degree.