Manager, Content Design, Ring

$136,400 - $225,500/Yr

Amazon - Malvern, PA

Full-time - Manager

Malvern, PA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Manager, Content Design (MCD) at Ring is responsible for establishing the user experience standards for Ring's product suite through effective content design and writing. This role involves leading a team to develop impactful content strategies that enhance customer journeys, ensuring a cohesive product experience. The MCD utilizes data analysis and user research to inform strategies, identify pain points, and drive improvements in comprehension, accessibility, and conversion.

Responsibilities

• Define and evangelize global and regional content guidelines and best practices to standardize frameworks and methodologies.
• Own content lifecycle; lead cross-org design reviews and participate in product and tech debates to influence customer outcomes.
• Use data analysis, user research, benchmarking, and audits to substantiate content decisions and improvements.
• Lead strategic alignment across organizations, advising on core UX disciplines and methods.
• Align teams towards coherent approaches, communicating complex product concepts in clear language.
• Incorporate post-launch retrospectives and feedback loops for optimization.
• Set content vision and optimize organizational structures to meet business goals.
• Align ambiguous content, technology, and customer education problems to build and scale new product solutions.
• Manage a high volume of complex programs.

Requirements

• 6+ years of design experience
• 3+ years of leading design teams experience
• Experience leading design teams in problem definition, artifact rendering, cross-functional collaboration, and user validation and measurement
• Knowledge of best practices for information architecture and interaction design
• Knowledge of user experience principles and techniques
• Experience shipping innovative, successful consumer products
• Familiarity with end-user documentation for consumer-packaged goods, tech, or electronics

Nice-to-haves

• Experience working cross-team and synthesizing feedback from product management, engineering, testing, and marketing
• Experience with agile/scrum
• Experience measuring the impact of work against key business and customer experience goals

Benefits

• Competitive salary
• Equity options
• Sign-on payments
• Comprehensive medical benefits
• Financial benefits
• Employee discounts
• Flexible working hours