Manager, Content Design, Ring

$136,400 - $225,500/Yr

Amazon - North Reading, MA

Full-time - Manager

North Reading, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Manager, Content Design (MCD) at Ring is responsible for establishing the user experience standards for Ring's product suite through effective content design and writing. This role involves leading a team to develop impactful content strategies that enhance customer journeys, ensuring accessibility and comprehension while driving conversion. The MCD synthesizes complex data to inform business strategies and improve user experiences across both physical and digital platforms.

Responsibilities

• Define and evangelize global and regional content guidelines and best practices to standardize frameworks and methodologies.
• Own content lifecycle; lead cross-org design reviews and influence product outcomes.
• Use data analysis, user research, and audits to substantiate content decisions and improvements.
• Lead strategic alignment across organizations, advising on core UX disciplines and methods.
• Align teams towards coherent approaches, communicating complex product concepts clearly.
• Incorporate post-launch feedback for optimization of content strategies.
• Set content vision and optimize organizational structures to meet business goals.
• Align ambiguous content and technology problems to build new product solutions.
• Manage a high volume of complex programs.

Requirements

• 6+ years of design experience
• 3+ years of leading design teams experience
• Experience in problem definition, artifact rendering, cross-functional collaboration, and user validation
• Knowledge of best practices for information architecture and interaction design
• Familiarity with user-centered design processes and principles
• Experience shipping innovative consumer products
• Familiarity with end-user documentation for consumer-packaged goods, tech, or electronics.

Nice-to-haves

• Experience working cross-team and synthesizing feedback from various departments
• Experience with agile/scrum methodologies
• Experience measuring the impact of work against business and customer experience goals.

Benefits

• Competitive salary
• Equity and sign-on payments
• Comprehensive medical benefits
• Financial benefits including 401k and retirement plans
• Paid time off and holidays
• Employee discounts and perks