Manager, Continuous Improvement

TravelCenters of America - Westlake, OH

Full-time - Manager

Hybrid - Westlake, OH

1,001-5,000 employees

Administrative and Support Services

About the position

The Manager, Continuous Improvement is responsible for promoting continuous improvement initiatives across the Business Unit/Vertical by leading a team of Continuous Improvement Leads. This role focuses on enhancing operations through data-driven continuous improvement, engineering, and automation efforts, with the goal of improving safety, quality, delivery, cost, and growth. The Manager will collaborate with employees at all levels to set strategies for engineering and continuous improvement activities, ensuring alignment with business objectives.

Responsibilities

• Align continuous improvement initiatives with business strategy and prioritize projects.
• Facilitate strategic planning and process improvement events.
• Lead cross-functional teams to identify and prioritize improvements.
• Present continuous improvement results to executive leadership.
• Participate in business review sessions and provide progress reports on established initiatives.
• Translate business concepts to local situations and coach on continuous improvement methods.
• Set continuous improvement goals with vertical leaders and plan budgets with finance.
• Develop plans to improve service levels.
• Oversee Quality Management Systems and internal audits.
• Facilitate Value Stream Maps and Kaizen Events.
• Identify and implement process improvements and ensure measurable outcomes positively impact the Financials.
• Track and report on continuous improvement activities and projects.
• Ensure bp's safety, risk, and compliance culture and expectations are met.

Requirements

• Bachelor's degree in Engineering, Business, or equivalent work experience preferred.
• Master's in Industrial Engineering a plus.
• 10+ years in Continuous Improvement, Transportation or Fleet Management preferred.
• Lean Six Sigma Black Belt with demonstrated value attainment experience in Leader Standard Work, Visual Management Systems, PDCA, Value Stream Mapping, Kaizen, and 5S.
• Management experience of 3-7 years direct management in a Continuous Improvement function preferred.
• Proficient in Microsoft Office Suite, Visio and Intermediate skills in Power BI, Tableau.
• Experienced in labor utilization, labor planning, layouts, metrics and labor management systems.
• Knowledgeable in operations, data analytic, industrial engineering, various labor optimization models for service operations and back-office functions.
• Familiar with fleet management, vehicle maintenance operations, managed transportation networks, and various equipment types (trucks, tractors, trailers).
• Knowledgeable HR Processes, including hiring, onboarding, goal setting and performance management.

Nice-to-haves

• Master's degree in Industrial Engineering
• Experience with Power BI and Tableau

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid holidays
• Paid training