Manager, Contracting Operations

$110,000 - $120,000/Yr

Axionova Engineering Limited - Houston, TX

Full-time - Manager

Houston, TX

About the position

The Manager of Contracting Operations at Axionova Engineering Ltd. is responsible for leading and scaling field engineering teams, ensuring efficient delivery of services through leadership, process improvement, and collaboration with stakeholders. This role requires extensive experience in operations management, focusing on optimizing workflows, maintaining service quality, and supporting team growth.

Responsibilities

• Set Direction for the Field Operations Team by establishing the strategic vision and ensuring high service standards.
• Hire, train, and manage a team of 8-10 field engineers, developing skills and monitoring performance.
• Define and maintain Service Level Agreements (SLAs) and oversee adherence to quality standards.
• Identify opportunities to automate field processes and increase operational efficiency.
• Oversee resource allocation to balance workload across multiple tasks and ensure smooth task handoffs.
• Resolve escalations quickly and effectively to maintain strong client relationships.
• Work with product and operations teams to improve tools that assist with scheduling, reporting, and data analysis.
• Advocate for system improvements that empower field engineers to self-serve for routine needs, increasing operational productivity.
• Collect and analyze data from field operations to identify opportunities for improvement and increased efficiency.
• Communicate findings and provide actionable feedback to the organization to refine services and enhance customer experience.
• Foster an environment that values efficiency, safety, and innovation while maintaining high standards for customer service.
• Support team growth and engagement by driving initiatives that build morale and foster a sense of community within the team.

Requirements

• Extensive experience in operations management, ideally within field service or engineering industries.
• Proven track record of building and leading high-performing operations teams.
• Strong ability to streamline and enhance processes to increase efficiency and effectiveness.
• Skill in managing complex operations while maintaining high-quality service standards and using data for insights.
• Excellent communication skills and the ability to build strong client and team relationships through empathy and understanding.
• Bachelor's Degree in Engineering, Operations Management, or a related field.

Nice-to-haves

• Experience with data visualization and reporting tools, such as Tableau and Power BI.
• Familiarity with Lean Six Sigma and Agile methodologies, with experience in tools like JIRA.
• Flexibility and adaptability to changing needs and environments.

Benefits

• Base Salary: $110,000 - $120,000 USD, based on experience, qualifications, and geographic considerations.
• Comprehensive health, dental, and vision coverage.
• Flexible work locations, including options for remote work and co-working spaces.
• 401k with company matching.
• Generous PTO policy along with 11 paid holidays.
• Parental leave: Up to 12 weeks for birthing parents and 8 weeks for non-birthing parents.
• Access to wellness services, mental health support, and financial assistance programs.
• Monthly support for field-related travel expenses and home-office needs.