Manager, Credit Recovery and Research, Hospital

Inmar - Winston-Salem, NC

Full-time - Mid Level

Winston-Salem, NC

Wholesale Trade Agents and Brokers

About the position

The Credit Recovery and Research Manager is responsible for overseeing and managing credit recovery and research processes for Inmar's hospital client base. This role involves developing and implementing strategies to optimize the recovery of outstanding credits, ensuring accurate financial reconciliations, and enhancing credit data. The position requires a detail-oriented, highly organized, and empathetic professional who can creatively solve problems and maintain positive customer relations while achieving organizational goals.

Responsibilities

• Develop and implement effective collections strategies and procedures to maximize credit recovery while maintaining positive customer relations.
• Oversee the day-to-day operations of the team, ensuring timely and accurate execution of procedures.
• Incorporate technology-driven solutions to automate and streamline operations.
• Monitor and report on key performance indicators (KPIs) related to credit recovery and team activities.
• Prepare and present reports to senior leadership, highlighting progress, challenges, and recommendations for action.
• Cultivate and maintain strong relationships with hospital customers, manufacturers, and wholesalers.
• Utilize excellent communication skills to negotiate and persuade customers to resolve outstanding credits.
• Ensure compliance with collections practices, laws, and regulations.
• Identify and pursue opportunities to improve data quality and business processes.
• Recruit and hire team members who can work independently and deliver high-quality results consistently.

Requirements

• Bachelor's Degree in Accounting, Finance or Business Administration
• 5-7 years of related work experience
• 3-5 years leading people
• Strong understanding of financial statements
• In-depth knowledge of credit management and financial reconciliation principles
• Excellent analytical and problem-solving skills
• Exceptional written and oral communication and interpersonal skills
• Proficiency in financial analysis and reporting
• Proficient in Salesforce, Microsoft Windows, Microsoft Office, Google Office Suite, Accounts Receivable software platform (Oracle preferred)
• Advanced Excel skills (Macros)

Nice-to-haves

• Experience with AI and technological solutions for data accuracy
• Knowledge of collections practices and regulations
• Ability to work effectively in a fast-paced, dynamic environment

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling