Manager, Credit Risk Technology - Release Management

About the position

The Collections Platform and Configurations Organization at T-Mobile, USA is currently seeking a Manager who is strong in managing a team of technical individuals in an agile development cycle; proficient in developing business and technical requirements, design on a technical level, configure, implement and test strategies in the collections decision engines; understanding functional specification documents, technical deployments, and inter-system relationships (Credit and Collections related process/system experience a plus); experienced in resource planning for enterprise initiatives with a keen understanding of project deliverables, timelines and budget considerations; adept in quality assurance and user acceptance testing protocols (JIRA experience a plus); developing material and delivering information to senior leadership. The ideal candidate will possess skills as a seasoned, experienced professional with a strong understanding of industry best practices and has demonstrated the ability to resolve a wide range of issues in creative and practical ways. This individual will also have a record of delivering results in a fast-paced and flexible environment and the ability to develop formidable team members.

Responsibilities

• Effectively manage a team to achieve results by providing appropriate direction, timely developmental feedback, and coaching, and conducting performance reviews and conversations.
• Monitor and measure work tasks to ensure deliverables are provided on time and within budget.
• Interview and hire qualified team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required.
• Foster an environment where team members identify problems, risks to continually review key business initiatives and find optimal resolutions.
• Drives continuous development practice improvements across technical disciplines (e.g. team structure, roles, processes, tooling, security & compliance).
• Work cross-functionally with business teams (internal/external), vendors to drive improvement strategies, execute tactics, and provide support on business-impacting issues.
• Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
• Build trusted, reciprocal relationships with all levels of leadership and support teams.
• Facilitates effective and encouraging team relationships.
• Resolves operational and interdepartmental problems quickly.
• Manage multiple product backlogs and priorities with our business and technology partners.
• Own the business relationship, technical relationships with internal and external teams and drives refinement of the project vision.
• Oversee implementation application(s) by analyzing the current system environment, using technical tools and utilities.
• Identify improvements, makes critical decisions and works with subject matter experts throughout the organization to implement solutions.
• Effectively identify/analyze/synthesize information applies critical thought and presents the information in a clear and meaningful way.
• Effectively communicate business strategies, expectations, and challenges to inspire action throughout an assigned team.
• View the 'big picture' of challenges impacting the business, including the technical, functional, process, and policy considerations, and creatively defines solutions to those challenges.
• Provide coaching and direction to the team that drives action and enables achievement of performance and operational goals.
• Build and maintain relationships with vendors to align and manage expectations of service including work products, timing, and the value to be delivered.

Requirements

• Bachelor's degree in Business, Computer Science or other quantitative field or equivalent work experience.
• 5 to 10 years Industry experience in technical deployments, release management and understanding technical process flows.
• 5 to 7 years' experience in managing high functioning teams.
• Problem Solving - creativity and the ability to reach insightful conclusions.
• Communication - Ability to manage relationships, influence and communicate complicated logic, and solutions in a clear and concise manner at the executive level.
• Strong presentation skills to large and small audiences.
• Strong understanding of software development life cycle (SDLC) and software testing methodologies.
• Proficiency with testing tools and automation frameworks (Selenium/Junit/TestNG/Cucumber) with a strong background in UAT, QA and Unit Testing.
• Agile Methodologies Knowledge - overall execution relating to all aspects of an agile development life cycle.
• Technology experience in delivering large and complex business/technology initiatives.

Nice-to-haves

• Masters degree or MBA preferred.
• Up-to-date knowledge of strategic frameworks, industry trends, and datasets to improve company performance.
• Medium to advance knowledge of Scripting Tools (Python/SQL/HTML/Perl).
• Knowledge of federal & compliance regulations e.g. SOX, PCI & CPNI.
• Experience with Agile Tools (JIRA/Asana/Rally/Favro/Wrike).
• SQL.
• Experience with FICO decision engines - Blaze/TRIAD.
• Exposure and experience with AI and automation.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.