Tucson Electric Power - Tucson, AZ
posted 21 days ago
The Manager, Customer Experience and Advocacy - Market Research at Tucson Electric Power is responsible for leading a team that develops and executes strategies to enhance customer engagement and satisfaction. This role involves analyzing customer data to uncover insights that inform strategic decisions, fostering a customer-centric culture across the organization, and collaborating with various departments to ensure a unified approach to customer service. The manager will also oversee research initiatives and communicate findings to stakeholders, driving improvements in customer experience and loyalty.