CarMax - Phoenix, AZ

posted about 1 month ago

Full-time - Manager
Phoenix, AZ
10,001+ employees
Motor Vehicle and Parts Dealers

About the position

As a Customer Experience Center Manager at CarMax, you will lead a dynamic team of Customer Experience Consultants, driving them to deliver an iconic customer experience. Your leadership will focus on coaching and developing your team, managing business metrics, and ensuring a collaborative and motivated work environment. This role is essential in maintaining high levels of morale and excitement while managing projects and performance metrics.

Responsibilities

  • Help associates guide and progress customers through their CarMax experience by executing key activities like vehicle selection and finance applications.
  • Build a highly engaged culture and environment using collaboration, transparency, and motivation.
  • Provide continuous feedback and coaching to improve and maintain an iconic customer experience and drive sales.
  • Select, attract, hire, and onboard world-class sales professionals who are well prepared to provide exceptional customer service.
  • Manage to business metrics such as sales, service levels, and staffing.
  • Manage projects and tasks assigned to your team.

Requirements

  • High School Diploma, GED, equivalent certification or military experience required; Bachelor's degree preferred.
  • At least 3 years of experience in people management required; at least 5 years of people management in a retail or contact center environment preferred.
  • At least 2 years of sales experience required.
  • At least 2 years of experience in process management preferred.
  • Bilingual in English/Spanish is preferred.
  • Ability to communicate clearly and effectively.
  • Ability to motivate, inspire, and gain buy-in from others.
  • Flexibility to provide cover for location opening hours, including evenings and weekends.

Benefits

  • Commitment to training and development opportunities.
  • Diversity and inclusion initiatives.
  • Career growth opportunities within the company.
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