CarMax - Tempe, AZ
posted about 2 months ago
As a Customer Experience Center Manager at CarMax, you will play a pivotal role in leading a dynamic team of Customer Experience Consultants who are the face of CarMax for our customers. Your leadership will drive your team to deliver an iconic customer experience by executing our Professional Selling Principles and collaborating with peers, other CarMax locations, and center leadership. At CarMax, we attribute our success to putting people first and doing what's right, and your ability to coach and develop others will be essential in achieving results. You will help your associates guide and progress customers through their CarMax experience by executing key activities such as vehicle selection, finance applications, and extended service plan explanations. In this role, you will be responsible for building a highly engaged culture and environment that fosters collaboration, transparency, and motivation. You will provide continuous feedback and coaching to improve and maintain an iconic customer experience while driving sales. Your responsibilities will also include selecting, attracting, hiring, and onboarding world-class sales professionals who are well-prepared to provide exceptional customer service. You will manage business metrics such as sales, service levels, and staffing, and oversee projects and tasks assigned to your team. Creating excitement and maintaining high levels of morale through change are essential for leaders within CarMax, and you will define and measure performance metrics to ensure success.