CarMax - Phoenix, AZ
posted about 2 months ago
At CarMax, we attribute our success to putting people first and doing what's right. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principles and working together with peers, other CarMax locations, and center leadership. It is our associates that have helped make us the nation's largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we'll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business. As a Customer Experience Center Manager at CarMax, you will lead a dynamic team of 10-15 Customer Experience Consultants who are the face of CarMax for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within CarMax. You will manage projects assigned to your team, while defining and measuring performance metrics. Your role will involve helping your associates guide and progress customers through their CarMax experience by executing key activities like vehicle selection, finance applications, and extended service plan explanations. You will also be responsible for building a highly engaged culture and environment using collaboration, transparency, and motivation. In this position, you will provide continuous feedback and coaching to improve and maintain an iconic customer experience and drive sales. You will select, attract, hire, and onboard world-class sales professionals who are well prepared to provide exceptional customer service. Additionally, you will manage to business metrics such as sales, service levels, and staffing, ensuring that your team meets and exceeds expectations.