C Spire - Knoxville, TN
posted 2 months ago
The Manager, Customer Experience Engineering will oversee a team of Support Specialists and Engineers, providing technical leadership to ensure efficient and timely technical support for end users. This role is crucial in developing processes and procedures for Customer Engineering operations, focusing on the identification, prioritization, and resolution of end user help requests. The manager will work to enhance service delivery and ensure that the Customer Experience Operations Team (CXO) provides exceptional service, particularly in areas such as Windows Desktop and Server OS, Office 365, Azure, and Advanced Networking.