Manager, Customer Experience & Loyalty
Kia America•Irvine, CA
489d•$130,919 - $188,879
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About The Position
The Manager, Customer Experience & Loyalty at Kia is responsible for enhancing the overall ownership experience for customers in aftersales, aiming for a Tier 1 Customer Experience (CX) and increased service retention and brand loyalty. This role acts as the 'Voice of the Customer' within the organization, collaborating with various teams to improve customer touchpoints and drive results in dealership processes, customer experience, and service retention. The position involves overseeing the implementation of aftersales initiatives and programs, ensuring effective strategies and tools are in place to support customer satisfaction and dealership profitability.
