Manager, Customer Experience Operations
Chicago Housing Authority•Chicago, IL
386d•$85,000 - $95,000
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About The Position
The Manager of Customer Experience Operations for The Chicago Housing Authority Contact Center will oversee the customer experience team and manage escalated issues within the contact centers. This role supports the Director of Customer Experience in enhancing service quality across CHA, ensuring customer interactions are handled with empathy, urgency, and respect. The Manager is pivotal in maintaining and elevating standards that drive exceptional customer service within the organization.
