Manager Customer Experience

Generac Power Systems - Pewaukee, WI

Full-time - Manager

Pewaukee, WI

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Customer Experience Manager at Generac is responsible for overseeing and enhancing the overall customer journey, ensuring exceptional service and satisfaction. This role involves developing strategies, implementing initiatives, and leading a team to improve customer experience across all touchpoints, while managing the daily activities of the contact center to ensure efficient service delivery and drive continuous improvement.

Responsibilities

• Oversee and improve the overall customer journey.
• Develop strategies to enhance customer experience.
• Implement initiatives to improve customer satisfaction.
• Lead a team to ensure exceptional service delivery.
• Manage daily activities of the contact center.
• Drive continuous improvement initiatives.

Requirements

• Proven experience in customer experience management or related field.
• Strong leadership skills to manage and motivate a team.
• Excellent communication and interpersonal skills.
• Ability to analyze customer feedback and implement improvements.
• Experience in contact center operations.

Nice-to-haves

• Experience in the energy technology sector.
• Familiarity with customer experience software and tools.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.