Yusen Logistics - Secaucus, NJ
posted 9 days ago
Full-time - Senior
Secaucus, NJ
Support Activities for Transportation
About the position
The Manager of Customer Experience at Yusen Logistics is responsible for driving growth and enhancing customer satisfaction by managing key client relationships and identifying new business opportunities. This role serves as a bridge between customer needs and operational insights, ensuring high-quality service across the global supply chain while aligning service strategies with corporate goals.
Responsibilities
- Identify growth opportunities and forge new partnerships to expand market reach.
- Collaborate with the commercial solutions team to support Purchase Order Management opportunities.
- Serve as an operational consultant for prospective and new clients, managing expectations and ensuring service excellence.
- Assist the field Business Development team with presentations, providing operational insights.
- Act as a liaison between origin and destination teams to design seamless supply chain solutions.
- Develop business strategies that align with corporate goals, integrating insights from operations.
- Monitor industry trends and competitor activities to uncover new business opportunities.
- Track and analyze key performance indicators related to business development and customer experience.
- Ensure all business development and marketing materials are up-to-date and consistent.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- 10+ years of experience in supply chain management, with a minimum of 4-6 years in business development or account management.
- Strong interpersonal skills with a customer-first mindset.
- Proven ability to manage client relationships and expectations effectively.
- Strong analytical skills with the ability to adapt strategies to market trends.
Benefits
- Commuter assistance
- AD&D insurance
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Vision insurance
- 401(k) matching
