Carousel Industries - Exeter, RI
posted 4 months ago
As the Manager of Customer Experience Portfolio Management at NWN Carousel, you will play a crucial role in overseeing the planning and execution of customer journeys for a portfolio of non-recurring services engagements. This position is integral to ensuring that projects are delivered on time and within budget while maintaining high standards of quality and customer satisfaction. You will lead a team of project managers and coordinators, providing strategic direction, mentorship, and support to ensure successful project delivery. Your leadership will be pivotal in fostering a culture of collaboration and continuous improvement within the Customer Experience team. In this role, you will be responsible for implementing project management methodologies and frameworks to streamline execution and accelerate revenue. You will develop and implement key performance metrics to manage the portfolio's performance, ensuring timely recognition of revenue within margin specifications. Additionally, you will oversee resource allocation, including staffing and budgeting, to ensure optimal utilization and cost-effectiveness. Risk management will also be a significant aspect of your responsibilities, as you will identify, assess, and mitigate project risks while developing contingency plans. Building strong relationships with key stakeholders, including executives and clients, will be essential to align expectations and facilitate effective communication. You will monitor project performance against established targets and provide regular insights to senior leadership to support decision-making. Furthermore, you will drive continuous improvement initiatives by leveraging feedback and industry best practices to enhance project management capabilities and outcomes. Mentoring and developing management professionals within your team will also be a key focus, fostering a culture of learning and growth.