Manager Customer Experience

Generac Power Systems - Pewaukee, WI

Full-time - Manager

Pewaukee, WI

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Customer Experience Manager at Generac Power Systems is responsible for overseeing and enhancing the overall customer journey, ensuring exceptional service and satisfaction. This role involves developing strategies, implementing initiatives, and leading a team to improve customer experience across all touchpoints, while managing the daily activities of the contact center to ensure efficient service delivery and continuous improvement.

Responsibilities

• Oversee and improve the overall customer journey.
• Ensure exceptional service and customer satisfaction.
• Develop strategies and implement initiatives to enhance customer experience.
• Lead a team to improve customer service across all touchpoints.
• Manage daily activities of the contact center for effective service delivery.
• Drive continuous improvement initiatives within the customer service team.

Requirements

• Proven experience in leadership roles.
• Strong understanding of customer service principles and practices.
• Ability to develop and implement customer experience strategies.
• Excellent communication and interpersonal skills.
• Experience in managing a contact center or customer service team.

Nice-to-haves

• Experience in the energy technology sector.
• Familiarity with customer experience management tools and software.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• 401k retirement savings plan.