Sysco - Jersey City, NJ
posted 9 days ago
Full-time - Manager
Jersey City, NJ
Merchant Wholesalers, Nondurable Goods
About the position
The Customer Experience Manager at Sysco is responsible for leading a team of Account Managers to enhance customer relationships and retention within the Customer Experience service model. This role focuses on providing exceptional customer support by effectively managing resources and collaborating with regional and operational leaders. The manager will drive success through leadership, ensuring that the team meets service levels, compliance, and customer satisfaction while resolving issues efficiently.
Responsibilities
- Resource Management - ensuring the team is properly staffed and overseeing account management.
- Executing performance management policies and business planning.
- Acting as an escalation point of contact for customer issues.
- Driving collaboration between Customer Service Team (CST) and Region/OpSites.
- Building relationships through customer visits, presentations, and business reviews.
- Maintaining relationships with Region and OpSite department leaders.
- Engaging with current and prospective customers.
- Leading a team of Managers to achieve service levels and customer satisfaction.
- Coordinating training for Account Managers to drive success in various competencies.
- Leading cross-functional collaboration to resolve customer challenges.
Requirements
- 5 years of relevant industry experience in Customer Relationship Management or B2B Sales Management.
- 7 years of experience in Sysco Sales organization or environment with a team selling approach preferred.
- High School Degree required; Bachelor's Degree preferred.
- Expertise in Microsoft Office.
Nice-to-haves
- Strong communication skills.
- Ability to manage and motivate a customer service organization.
- Ability to manage end-to-end initiatives through challenging deadlines.
Benefits
- Competitive salary range of $102K - $130K per year.
- Opportunities for professional development and training.
