Manager, Customer Growth - SMB

About the position

The SMB Customer Growth Sales Manager at Klaviyo is responsible for leading a team of approximately 8 Account Executives focused on driving revenue growth from the SMB segment. This role involves hiring, training, and coaching the team, ensuring accountability to KPIs, and collaborating cross-functionally to enhance customer experiences. The manager will also provide accurate forecasts and updates to Senior Sales Leadership, contributing to the overall growth of Klaviyo as a public company.

Responsibilities

• Recruit, interview, hire, train, and retain top talent
• Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
• Manage the accuracy of the forecast and identify lead indicators of success
• Drive efforts in generating and closing cross-sell and upsell opportunities
• Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
• Oversee and inspect the daily workflow of your team to promote KPI accountability and identify coaching opportunities
• Identify and address gaps in performance or areas for improvement and build strategic coaching plans
• Lead weekly 1:1s with direct reports and weekly team meetings that motivate and enable the team around key objectives
• Provide constructive and timely performance evaluations
• Share constructive and timely career development discussions
• Handle discipline and termination of employees in accordance with company policy

Requirements

• 3+ years of Sales Management experience leading sales teams that require complex and transactional deal cycles
• Proven track record of being a consistent top sales performer with a multi product/platform sales process
• Experience in the MarTech or Ecommerce space is a plus
• Highly organized, process driven, and cross-functional relationship builder
• Comfortable being uncomfortable in an extremely fast paced, constantly changing growth environment
• Displays ownership of their team/business with an operationally driven management operating cadence
• Passionate about training, coaching, leadership, and development
• Confident and comes to the table with a learning mindset and point of view around sales excellence
• Highest caliber sales professional with experience managing multiple internal and external stakeholders
• Data-driven, detail oriented, organized, and a self-starter

Nice-to-haves

• Experience with Force Management (Command of the Sale/MEDDPIC)

Benefits

• Medical, dental and vision coverage
• Health savings accounts
• Flexible spending accounts
• 401(k)
• Flexible paid time off
• Company-paid holidays
• Learning allowance
• Access to a professional coaching service for all employees