Compass Group
posted 4 months ago
As a Manager of Customer Service at Canteen, you will play a pivotal role in enhancing client relationships and ensuring the highest standards of service delivery. Your primary responsibilities will include conducting site visits to assess client satisfaction and retention, assisting branches with grand openings, and ensuring compliance with both local and national account standards. You will be tasked with reviewing corporate compliance reporting and developing actionable plans to improve service standards and control measures, particularly in areas such as food waste and operational efficiency. In this role, you will also be responsible for creating and implementing an incremental sales plan at the account level in collaboration with local management. Tracking performance metrics and identifying opportunities for profitability will be key components of your job. You will coordinate efforts to enhance customer retention and improve the client experience at the point of sale, which includes building retail pricing strategies and encouraging repeat sales through best practices. Additionally, you will introduce new products to increase revenue and ensure compliance with merchandising standards. Your responsibilities will extend to assessing performance by location through quarterly audit reports and evaluations. When necessary, you will perform the duties of a Route Driver, which includes driving a company vehicle along an established route to deliver products and maintain vending equipment. This multifaceted role requires a strong commitment to customer service and the ability to lift up to 50 lbs consistently, ensuring that you meet the physical demands of the position.