Manager, Customer Service
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About The Position
The Customer Service Manager is responsible for the support functions of the Customer Experience team and overseeing all daily order fulfillment processes. The Manager collaborates with sales, pricing, plant personnel, credit, and other Order to Cash (OTC) members to ensure timely and accurate order fulfillment, with the goal of providing high levels of customer satisfaction. This position analyzes order fulfillment processes and metrics, identifies opportunities to improve effectiveness and efficiency, and enhances internal and external customer satisfaction. The position also provides insights and recommendations to improve key drivers to customer satisfaction in the order fulfillment process.
