Manager Customer Service

$70,000 - $70,000/Yr

Graybar - Memphis, TN

Full-time - Mid Level

Memphis, TN

Merchant Wholesalers, Durable Goods

About the position

As a Manager Customer Service at Graybar Electric Company, you will oversee the customer service, administrative, operations, and logistics staff within the branch. Your primary goal will be to help the company achieve its sales, financial, and service objectives. This role involves supervising and mentoring staff, implementing customer-facing service solutions, and collaborating with the Branch Manager to manage profitability and expenses.

Responsibilities

• Assist the Branch Manager in managing resources within the branch
• Supervise and mentor customer service, administrative, warehouse, and transportation functions
• Staff all service and administrative functions and monitor performance of related employees
• Implement customer-facing service solutions and e-commerce solutions
• Set branch schedules, establish procedures, and resolve service failures
• Collaborate with Branch Manager in managing profitability, expenses, and assets

Requirements

• 3+ years of supervisory experience
• Experience with Microsoft Office and SAP
• Strong problem-solving and conflict resolution skills
• Leadership skills with the ability to motivate and support a team
• Associate's degree preferred

Benefits

• Profit sharing
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Employee stock ownership plan
• Life insurance