The Hershey Company - Hershey, PA
posted about 2 months ago
Full-time - Mid Level
Remote - Hershey, PA
Food Manufacturing
About the position
The Manager Customer Strategy is responsible for partnering with various teams to develop cohesive customer and channel strategies that drive sustainable business growth. This role involves growth mapping, investment strategy, and target setting, while facilitating and supporting target delivery. The manager acts as the primary liaison between customer-facing organizations and cross-functional collaborators, ensuring a balance between business needs and customer needs. Additionally, the role supports forecasting, risk management, and collaborates with partners to prepare materials for high-level customer meetings.
Responsibilities
- Identify the intersection of customer & commercial needs and develop solutions to advance the business
- Set volume and investment targets and ensure delivery of targets through analysis and collaboration
- Support forecasting and forecast reconciliation through internal planning processes
- Set channel/customer strategy to deliver sustainable and profitable growth while partnering with customer teams to customize for individual customers
- Support annual and joint business planning, balance short and long term goals and tradeoff decisions
Requirements
- Bachelor's degree required
- Minimum 5+ years experience in Customer Sales, Revenue Management, Category Strategy, Category Management, Sales Planning, Commercialization
- Highly collaborative; ability to build rapport, influence, and drive decision-making and build consensus across functions
- Discerning; ability to delineate and prioritize critical work and balance multiple workstreams simultaneously
- Superior strategic thinking and ability to foresee potential outcomes to various scenarios in real time
- Ability to analyze complex data sets and generate insights; strong financial acumen; experience extracting and manipulating point of sale data
- Experience interacting with retailers and supporting customer teams, as well as experience working in a headquarter role
