Manager, Customer Success - Eversight

$153,000 - $170,000/Yr

Instacart - Remote, OR

Full-time - Manager

Remote - Remote, OR

Couriers and Messengers

About the position

As a Manager of Customer Success for Eversight by Instacart, you will lead a team focused on AI-powered pricing and promotions innovation. This role is pivotal in ensuring customer success and fostering strong relationships with global brand and retail partners. You will guide your team in driving value creation and satisfaction, managing customer relationships from onboarding to generating insights and implementing optimal pricing strategies.

Responsibilities

• Lead, mentor, and develop strategic plans for a team of up to 6 Customer Success Managers and Associates.
• Foster a culture of continuous learning and improvement within your team.
• Oversee the customer journey from onboarding to full adoption of Eversight's solutions.
• Manage key customer relationships, acting as the primary point of contact for multi-stakeholder customers.
• Drive customer engagement and satisfaction with Eversight's SaaS solutions.
• Guide your team in analyzing and synthesizing test results to deliver data-driven insights.
• Collaborate cross-functionally to improve product offerings based on customer feedback.
• Ensure high customer satisfaction, successful renewals, and business expansions.
• Lead and empower your team in guiding customers through organizational changes for AI integration.
• Contribute to the development of best practices and internal tools across the customer success lifecycle.

Requirements

• 8+ years of work experience in a relevant field.
• Proven track record of developing high-performing teams in a fast-paced, technology-driven environment.
• Experience managing complex, multi-stakeholder customer relationships with high satisfaction rates.
• Ability to translate complex customer needs into actionable strategies.
• Strong analytical background, including data analysis and synthesis into presentations.
• Project management experience, successfully delivering complex projects on time.
• 5+ years of exposure to the CPG and retail ecosystem.
• Demonstrated ability to motivate clients through process or organizational change.
• Excellent communication skills.

Nice-to-haves

• Experience with AI-powered solutions, particularly in pricing or promotional strategies.
• Proven track record of adapting to and driving innovation in rapidly evolving technological landscapes.
• Direct exposure to consumer/shopper behavior analysis.
• Advanced degree in Business, Economics, or related field.
• Proficiency with data visualization tools and CRM systems.
• Experience in a high-growth tech company or SaaS environment.

Benefits

• Highly market-competitive compensation and benefits.
• Remote work flexibility under the Flex First policy.
• Eligibility for new hire equity grants and annual refresh grants.