Manager, Customer Success (LATAM)

Datadog - Boston, MA

Full-time - Manager

Boston, MA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Manager, Customer Success at Datadog is responsible for leading, coaching, and managing a team of Customer Success Managers. This role focuses on enhancing customer relationships, ensuring renewals, and driving growth within the existing customer base. The position emphasizes a customer-first approach and aims to foster a collaborative and inclusive workplace culture while contributing to the company's mission of enabling digital transformation and cloud migration.

Responsibilities

• Manage, lead, mentor, and train a team of Customer Success Managers.
• Coach the team to proactively work with customers to find expansion opportunities and increase loyalty and retention.
• Identify and qualify growth opportunities for added value within smaller customers and assigned accounts, ensuring high retention and renewal rates.
• Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption.
• Act as an internal advocate for customers, prioritizing their best interests.

Requirements

• 3+ years of experience in a Customer Success or Account Management role in the SaaS space.
• Experience in managing a high-performing team of Customer Success Managers.
• Customer-centric mindset with a focus on customer-first interactions.
• Ability to complete and influence the full cycle sales process.
• Strong multi-task management skills in a fast-paced environment.
• Preferably knowledgeable about the B2B tech space or subscription-based software.

Nice-to-haves

• Passion for technology and a desire to grow skills.

Benefits

• Continuous career development and pathing opportunities.
• Sales training in MEDDIC and Command of the Message.
• Product training to develop an in-depth understanding of the product and space.
• Best in breed onboarding.
• Internal mentor and buddy program cross-departmentally.
• New hire stock equity (RSUs) and employee stock purchase plan.
• Generous and competitive benefits package.
• Friendly and inclusive workplace culture.