Manager, Customer Success SMB
Parent Square - Santa Barbara, CA
posted about 13 hours ago
About the position
ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 18 million students by providing unified communications tools such as forms, sign ups, payments, RSVPs, direct messaging, language translations, chat, and more. We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey. We are searching for a dynamic Manager, Customer Success SMB to join and help lead our incredible Customer Success team. You are someone who has customer service in your DNA and a passion for leading a team to be true champions for our customers. Working alongside the Director of Customer Success, you'll maintain a cohesive team that works efficiently together to ensure our SMB customers have a successful onboarding journey while collaborating with Sales, Marketing, and Product departments to achieve our goals. Most importantly, you're someone who shares in our passion to improve the lives of students through communication.
Responsibilities
- Leading a team of SMB Customer Success Managers in ensuring KPI's are continuously met
- Oversee the onboarding, launch, and success of a portfolio of Small and Medium Business (SMB) customers
- Supporting and innovating success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio
- Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude
- Becoming an expert on the product and consistently generate excitement for enhancements internally and externally
- Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
- Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience
Requirements
- 2+ years of people management experience in a SaaS or software company environment
- 4+ years of K12 EdTech experience working with large district implementations
- Solutions oriented mindset and ability to lead with empathy
- Excellent communication skill and attention to detail
- Project management and ability to prioritize tasks in a fast moving dynamic environment
Benefits
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- Generous PTO
- 15 paid holidays, including your birthday!
