Cengage Learning - Boston, MA
posted 3 months ago
At Cengage Group, we are dedicated to helping students around the world discover the power and joy of learning. Our employees play a crucial role in driving innovation that positively impacts millions of learners, enabling them to improve their lives and achieve their dreams through education. We foster a culture that values diversity, engagement, and discovery, recognizing that an inclusive and diverse workplace is essential for our success and the well-being of our employees. We strive to empower individuals from all backgrounds to voice their ideas and bring their authentic selves to work, supported by inclusive programs and initiatives integrated into our daily operations. In this role, you will be responsible for team management and development, driving a customer-centric culture within your team. You will implement change effectively by preparing your team, communicating clearly, and instilling confidence. Setting clear performance expectations, providing ongoing coaching, and engaging in talent development opportunities will be key to building a culture of continual learning and skills growth. You will also be tasked with achieving customer retention and sales goals by implementing strategic campaign strategies, tracking team activities, and proactively addressing at-risk adoptions. Your role will involve overseeing customer relationships, ensuring effective communication, and collaborating with internal and external partners to meet customer needs. Performance measurement and reporting will be crucial, as you will leverage key metrics to analyze team performance and customer outcomes, providing insights for continuous improvement. Additionally, you will lead customer success initiatives focused on operational effectiveness and strategies to retain customers and grow sales. This position requires a proactive approach to achieving organizational objectives and performing other duties as needed to meet these goals.