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The Customer Success team plays a crucial role in SAS's long-term customer relationships, with their efforts directly influencing the value customers gain and the overall success of the business relationship. We are looking for a Manager, Customer Success to join this team. You will be responsible for leading and developing a team of Customer Success Managers focused on supporting customers from onboarding through technology adoption and expansion. Additionally, this role involves creating programs to support the company's customer retention. As the voice of the customer and a key driver of revenue within SAS, you will actively participate in forecasting, customer segmentation, and ensuring that proactive offerings are delivered through high-touch, low-touch, and digital channels.
