Hain Celestial - Bentonville, AR
posted 4 months ago
The Manager, Customer Supply Chain plays a crucial role in supporting the Sales Vice Presidents by coordinating supply chain activities that ensure superior on-shelf availability (Instock) and On Time-In Full (OTIF) service. This position is essential for achieving the sales and profit objectives of the organization. The Manager will lead the assessment of both external and internal customer supply chain measurements, focusing on metrics such as on-shelf availability, OTIF service, and Cost to Serve. The goal is to align these metrics with the overall selling and profit objectives of the company. In this role, the Manager will interpret and communicate results across various functions, developing and deploying action plans for improvement where necessary. A deep understanding of customer product supply requirements is vital, as the Manager will need to integrate these requirements with Supply Chain functions, including Demand and Supply Planning, Warehousing, Transportation, and Order Management. Acting as the single point of contact between Sales and Supply Chain, the Manager will ensure effective coordination from the translation of sales plans into operational execution. Additionally, the Manager will partner with customers to create tailored supply chain plans and strategies that add value. Taking ownership of performance opportunities, the Manager will create and implement actions for improvement. Coordination of Hain Supply Chain preparedness for customer events, such as promotions, new product introductions, and changes in distribution, will also be a key responsibility. The role requires effective communication across functions to ensure understanding and alignment on objectives and strategies.