JLL - Richardson, TX

posted 2 months ago

Full-time - Manager
Richardson, TX
1,001-5,000 employees
Real Estate

About the position

The Manager of Data Center Critical Facilities is responsible for ensuring the maintenance and continuous operation of all building systems within the data center environment. This includes overseeing critical systems such as fire/life safety, mechanical systems (HVAC, plumbing, controls), electrical systems (lighting, UPS, PDU, generators, switchgear), cabling (data and voice, broadband), and lighting and temperature control systems. The role also encompasses managing critical environments, light construction tasks (such as painting, door installations, and lock maintenance), digital systems (including fire alarms, duress systems, card access, radionics, CCTV), and Audio/Visual services. The manager will utilize both staff and external contractors as necessary to ensure optimal operation and maintenance of these systems. In this position, the manager will develop, review, and approve work efforts related to critical environments, ensuring that all maintenance objectives are documented and incorporated into a comprehensive plan that includes preventive, predictive, and reactive maintenance procedures. Safety is a paramount concern; therefore, the manager will identify safety hazards within the building and implement remediation strategies to ensure a safe working environment for all staff and occupants. This includes administering a safety training program and ensuring compliance with all regulatory laws and guidelines related to the building's infrastructure. The manager will also be responsible for alerting upper management of any discrepancies within the building and will develop a Capital Expenditure (CAPEX) and Operational Expenditure (OPEX) plan that includes infrastructure upgrades, maintenance, repairs, critical spare parts, safety equipment, and building modifications to maintain the facility's capabilities. Additionally, the role involves providing technical input and support for facility projects and modifications, including construction support, commissioning, and final acceptance. Maintaining up-to-date infrastructure and compliance documentation is crucial, including building drawings and one-line schematics, as well as documentation required for regulatory compliance with federal, state, or local laws. The manager will oversee contractor activities within the building, ensuring they are well-informed about the building's critical functions and the work they are to perform. The manager will also prepare and report on Critical Performance Indicators (CPIs) to track team performance and ensure that the Data Center Work Rules are well understood by all staff, engineers, tenants, and contractors involved in the building's critical infrastructure. Overall, this role requires strong leadership in facility services, staff development, and strategic planning to ensure the success of the critical facilities team.

Responsibilities

  • Ensure maintenance and continuous operation of all building systems including fire/life safety, mechanical, electrical, cabling, lighting, and temperature controls systems.
  • Utilize staff and contractors as necessary for maintenance and operations.
  • Develop, review, and approve Critical Environment work efforts.
  • Manage the critical environments team including hiring, training, and personal development.
  • Identify maintenance objectives and incorporate them into a documented maintenance plan.
  • Identify safety hazards and implement remediation strategies to ensure a safe working environment.
  • Administer and manage a safety training program.
  • Ensure compliance with all regulatory laws and guidelines related to building infrastructure operations.
  • Alert management of building discrepancies.
  • Develop CAPEX and OPEX plans for infrastructure upgrades and maintenance.
  • Provide technical input and support for facility projects and modifications.
  • Maintain infrastructure and compliance documentation, including building drawings and schematics.
  • Oversee contractor activities within the building and ensure they are informed about critical functions.
  • Prepare and report on CPIs to track team performance.
  • Build actionable and measurable career development plans for direct reports.

Requirements

  • Proven experience in managing data center operations and critical facilities.
  • Strong knowledge of building systems including HVAC, electrical, and fire/life safety systems.
  • Experience in developing and implementing maintenance plans and safety programs.
  • Ability to manage and develop a team effectively.
  • Strong communication and leadership skills.
  • Knowledge of regulatory compliance related to building operations.

Nice-to-haves

  • Experience with digital systems such as fire alarms and CCTV.
  • Familiarity with construction support and commissioning processes.
  • Certifications related to facility management or critical environments.

Benefits

  • Health insurance
  • 401k plan
  • Paid holidays
  • Professional development opportunities
  • Flexible scheduling
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