MANAGER, DATA ENGINEERING - ENTERPRISE CONTACT CENTER (HYBRID)

$122,880 - $184,320/Yr

The Hartford - Rolling Meadows, IL

Full-time - Manager

Rolling Meadows, IL

Insurance Carriers and Related Activities

About the position

The Hartford's Enterprise Contact Center Platforms team is seeking a Manager of Data Engineering to lead the strategic direction of data solutions within the organization. This role requires a strong technical background in data and software engineering, with a focus on enhancing data infrastructure and practices across cloud-based platforms. The successful candidate will demonstrate leadership skills, technical acumen, and the ability to collaborate with various stakeholders to ensure the stability, performance, and security of data systems.

Responsibilities

• Act as the Contact Center data lead technical resource responsible for directing the overall strategic data technical solution roadmap.
• Accountable for engineering and development of high-quality data solutions aligning to enterprise architectural designs and business needs.
• Collaborate with Business and Analytics leaders to develop a Contact Center Data Strategy and Roadmap.
• Influence cloud automation best practices around cloud cost optimization and security controls.
• Drive code quality, automation, and DevSecOps/Data Ops for multiple Contact Center ARTs.
• Create and maintain Contact Center data pipeline architecture and data flows.
• Support EDS and Operational report and analytics enablement of captured Contact Center platforms data.
• Deliver/support the assembly of Contact Center data sets that meet functional/non-functional business requirements.

Requirements

• Bachelor's or advanced degree
• 5+ years of software development or data engineering experience
• Experience with programming, SDLC practices, distributed systems, and data warehousing solutions
• 3+ years of developing and operating production workloads in cloud infrastructure (AWS, Azure)
• Proven experience with software development life cycle (SDLC) and knowledge of agile methodologies
• Strong written and verbal communication skills
• Comprehensive understanding of end-to-end Contact Center data architecture.

Nice-to-haves

• Cloud certifications preferred
• Experience with large-scale application and business process cloud re-imaging
• Knowledge of core functional components/services of AWS.

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition