Manager, Data Engineering - Enterprise Contact Center (Hybrid)

$122,880 - $184,320/Yr

The Hartford - Chicago, IL

Full-time - Manager

Chicago, IL

Insurance Carriers and Related Activities

About the position

The Hartford's Enterprise Contact Center Platforms team is seeking a Manager, Data Engineering. This technical position requires a deep understanding of data and software engineering processes, with a focus on performance, scalability, and reliability. The role involves leading the strategic data technical solution roadmap, collaborating with stakeholders, and ensuring the stability and security of data systems across cloud-based platforms.

Responsibilities

• Act as the Contact Center data lead technical resource responsible for directing the overall strategic data technical solution roadmap.
• Accountable for engineering and development of high-quality data solutions aligning to enterprise architectural designs and business needs.
• Collaborate with Business and Analytics leaders to develop a Contact Center Data Strategy and Roadmap.
• Influence cloud automation best practices around cost optimization and security controls.
• Drive code quality, automation, and DevSecOps/Data Ops for multiple Contact Center ARTs.
• Create and maintain Contact Center data pipeline architecture and data flows.
• Support EDS and Operational report and analytics enablement of captured Contact Center platforms data.
• Deliver/support the assembly of Contact Center data sets that meet business requirements.

Requirements

• Bachelor's or advanced degree
• 5+ years of software development or data engineering experience
• Experience with SQL and NoSQL, ETL tools, CICD, Bigdata, Cloud Technologies (AWS/AZURE)
• 3+ years of developing and operating production workloads in cloud infrastructure
• Experience with large-scale application and business process cloud re-imaging
• Knowledge of core functional components/services of AWS
• Strong written and verbal communication skills
• Comprehensive understanding of end-to-end Contact Center data architecture.

Nice-to-haves

• Cloud certifications preferred
• Experience with AWS security best practices
• Exposure to AWS cross-account code promotion best practices.

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition