Manager, Data Governance

$100,000 - $123,900/Yr

Billtrust - New York, NY

Full-time - Manager

New York, NY

1,001-5,000 employees

About the position

As the Manager, Data Governance, you will lead the data governance initiatives primarily within Salesforce, ensuring data accuracy and reliability across the organization. This role involves collaborating with various departments to improve data quality and drive impactful business decisions.

Responsibilities

• Lead and manage a small team focused on executing the data governance strategy.
• Develop and implement a data governance strategy for Salesforce and other key business systems.
• Oversee Salesforce as the primary system of record, ensuring data is accurate, clean, and reliable.
• Identify and resolve critical data issues, such as duplicate records and field inconsistencies.
• Collaborate cross-functionally with departments like Data Analytics, Revenue Operations, Billing, Product, teams to ensure alignment and support for data initiatives.
• Organize and lead monthly data governance meetings to report on progress, strategies, and improvements.
• Manage new account creation, data change requests, and maintain a system free of duplicate records.
• Guide system owners in maintaining the integrity and accuracy of key data elements.
• Assist in field justification exercises for business systems such as Salesforce with stakeholder groups.
• Lead data governance activities, including data quality assessment, cataloging, lineage, stewardship, security, and ethics.
• Ensure standardization of data definitions, formats, and metadata across systems.
• Implement tools and processes to monitor and improve data quality continuously.
• Provide regular reports and communication on data governance initiatives.
• Create and maintain standard operating procedures (SOPs) for Salesforce record reviews, including service level agreements (SLAs).
• Ensure the team meets SLAs while continuously improving overall data quality.

Requirements

• Bachelor's degree (or equivalent experience) - 5+ years of relevant experience in Data Governance.
• Salesforce expertise: Proven experience managing Salesforce as a primary system of record, ensuring data cleanliness and accuracy.
• Leadership experience: Demonstrated ability to manage a team, collaborate cross-functionally, and influence stakeholders across different departments (e.g., billing, CSR, Salesforce admin teams).
• Data accuracy and remediation skills: Experience in identifying and resolving issues with critical data elements, such as duplicates, incomplete records, and field justifications.
• Cross-functional experience: Ability to work closely with multiple teams to drive data governance initiatives and ensure alignment.
• Analytical mindset: Strong understanding of data metrics, reporting, and how to leverage data to influence business decisions.
• Excellent communication and organizational skills: Able to run monthly data governance meetings and report on improvements, strategy, and alignment.

Nice-to-haves

• Industry experience in SaaS or Fintech is preferred, though relevant experience from other industries will be considered.

Benefits

• Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
• Flexible Working Hours: We support your lifestyle- the results are what count.
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
• Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
• Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
• Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.