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Manager,Dealer Development (Hybrid)
Kubota Engine America - Lincolnshire, IL
posted about 2 months ago
About the position
The Dealer Development Manager (DDM) at Kubota Engine America is responsible for establishing and executing a strategic plan for the Dealer Development Department. This role involves collaborating with distributors and dealers to enhance internal processes and workflows, ultimately leading to the development of a comprehensive dealer network. The DDM will oversee the onboarding process, manage performance metrics, and ensure compliance with ISO standards while fostering a customer-focused environment.
Responsibilities
- Create a strategic 3-year plan for the Dealer Development Department by identifying opportunities and best practices.
- Consult upper management on dealer development responsibilities and functions to establish a new dealer development department.
- Manage the dealer onboarding contract process and ongoing account maintenance.
- Implement and execute new initiatives that align with the strategic plan, including improvements to dealer onboarding and technician development.
- Track and execute the annual distributor KPI program.
- Develop innovative ideas for improvement in all areas of responsibility.
- Identify training opportunities for the Dealer Development Department.
- Create and maintain process documentation following ISO-9001 standards.
- Work with parts business development to improve inventory strategy.
- Lead with emotional intelligence and maintain an engaged staff.
- Conduct performance appraisals and address employee complaints.
- Establish work procedures that support company standards and strategic directives.
- Prepare and manage the department budget.
Requirements
- Bachelor's degree in Business or related field.
- 5 years of related experience, or 10+ years in Distributor B2B and dealer service development.
- Strong command of the English language, both written and verbal.
- Ability to meet ISO-9001 requirements.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Intermediate knowledge of word processing and presentation applications, and advanced knowledge of spreadsheet applications.
- Working knowledge of SAP and professional use of Excel.
Nice-to-haves
- Six Sigma Black Belt preferred.
