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Carbyne (Previously Reporty) - Atlanta, GA
posted about 2 months ago
About the position
The Manager, Deployment (Professional Services) at Carbyne is responsible for leading a team of engineers focused on the deployment and integration of call-handling solutions for public safety agencies. This role combines technical leadership with people management, ensuring successful project execution and exceptional customer service. The manager will work closely with customers to understand their needs, provide ongoing support, and continuously improve deployment processes.
Responsibilities
- Build and lead a high-performing team of engineers focused on successful deployments and customer service.
- Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
- Provide advanced technical training and knowledge transfer to customers during the deployment process.
- Act as a trusted advisor to customers, providing ongoing support and assistance during and after deployment.
- Continuously improve deployment processes and documentation for efficiency and scalability.
- Collaborate effectively across internal teams to ensure seamless project delivery.
Requirements
- Bachelor's degree in a technical field or equivalent experience.
- At least 4 years of experience as a team manager with project management responsibilities.
- At least 10 years of experience in a technical role related to VoIP (e.g., PBX, Call Center).
- Proven knowledge of AWS cloud infrastructure.
- Hands-on experience in planning, executing, and delivering complex projects.
- Strong communication, interpersonal, and conflict-resolution skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Excellent analytical and problem-solving skills.
- Experience with network infrastructure, including routers, firewalls, and the OSI model.
- Ability to travel 30% of the time.
Nice-to-haves
- Experience with the public safety industry (ENP Certification/NG911).
- Knowledge of Cisco UCS and/or FreeSWITCH.
- Experience with monitoring platforms, SNMP, and Syslog protocols.
- Windows server/workstation support experience.
- Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC).
- SQL querying skills.
- PowerShell scripting experience.
- Additional languages.
Benefits
- Comprehensive medical, dental, and vision insurance
- 401k, matching up to 4% of your salary
- Parental Leave Policy
- Unlimited vacation days
- Sick days
- Competitive options plan
- Health and Wellness Benefits
