Manager, Digital Business Transformation and Change Management (2 year assignment)

NBC - Orlando, FL

Full-time - Mid Level

Orlando, FL

Broadcasting and Content Providers

About the position

The Digital and Experience Transformation team at Universal Orlando Resort is dedicated to enhancing the Guest and Team Member experience through strategic planning and transformation initiatives. This role is crucial for implementing the transformation strategy, managing product integration, and facilitating change management across various teams and properties.

Responsibilities

• Support program integration across key teams including Technology, Talent Development, Operations, Business Development, Finance, Marketing & Sales, Consumer Insights, and Digital/Media.
• Drive integration and communication efforts to support key partner teams on new initiatives, platforms, and products.
• Manage overarching strategies and decision-making needs across teams to enable ideal outcomes that drive the business.
• Ensure plans are robustly developed and can be transitioned in implementation and through sustainment for strong ongoing processes.
• Create, distribute, and present complete integration plans to Team Member groups throughout the organization.
• Review and evaluate product roadmaps, performance, and business metrics to ensure alignment with transformation goals.
• Manage the design of a structured and repeatable program that encourages active participation in change.
• Lead change management efforts across product and application development for frontline, salaried, and executive team members across properties.
• Design and develop a comprehensive change management strategy across projects, programs, policies, and processes in support of overall transformation strategy.
• Communicate frequently with Team Members regarding significant product/experience enhancements.
• Support decision-making for new initiatives.
• Create and implement structured and continual feedback strategies to maximize acceptance, adoption, and utilization.
• Identify changes to business processes, systems & technology, job roles, or organizational structures to support the initiatives and products developed.
• Evaluate and enhance overall experience strategies and their related tactics to improve the Guest experience.
• Provide oversight to identify, develop, and prioritize objectives and investments enhancements to the overall Guest & Team Member experience.
• Conduct business assessments, synthesize qualitative and quantitative data, and integrate with key businesses to understand and evaluate ongoing needs to enhance the experience.
• Ensure strategic intent stays aligned with the vision through the development, concept, delivery, and execution phases.

Requirements

• Bachelor's Degree in Business, Marketing, or Communications required.
• 3+ years in progressive communications, digital product or business transformation, technology enablement, innovation or marketing; or equivalent combination of education and experience.

Benefits

• Competitive compensation package