American Express - New York, NY

posted 5 months ago

Full-time - Manager
New York, NY
Credit Intermediation and Related Activities

About the position

At American Express, we are seeking a Product Manager to join our Platforms and Capabilities team within Global Risk and Compliance (GRC). This role is pivotal in the evolution of our next-generation Risk Management and analytics products, particularly focusing on the Enterprise Model Manager (EMM) platform. The EMM platform serves as a company-wide solution to govern and monitor AI and ML models, and it is currently undergoing a significant modernization journey. As a Product Manager, you will be the primary point of contact for the EMM product, responsible for owning its vision and roadmap. Your role will involve strategic support, new product development, and enhancing the end-user experience while ensuring alignment with risk management initiatives and process improvements. In this highly visible position, you will define user experiences, lead scrum teams, and collaborate with various stakeholders to develop innovative solutions. You will prioritize the product backlog, gather user requirements, and interface with business partners to help American Express achieve its aggressive business goals. Your understanding of agile development processes and lean startup methods will be crucial as you push boundaries to deliver the best outcomes for our customers. You will also be expected to conduct competitive assessments and develop product recommendations based on your analyses, ensuring that our offerings remain best-in-class. This role requires a good mix of product and technical skills, a deep appreciation for user-centered design, and a fascination with technology innovation. You will be instrumental in translating complex business requirements into actionable product features and technology user stories, ensuring that our digital product development aligns with our customer-first mindset.

Responsibilities

  • Develop and drive product roadmap and define timelines for future features and capabilities
  • Understand and apply new trends and competitive best practices into product roadmap and requirements
  • Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size
  • Actively collaborate with risk managers, product managers, platform and partner scrum teams and technical engineers in delivery execution
  • Identify use cases, define business processes, and craft end-to-end user flows
  • Breakdown complex business requirements into actionable product features and technology user stories
  • Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set
  • Conduct competitive assessments and develop product recommendations based on analysis
  • Liaise with functions across geographies and Business Units to translate business strategies and goals into product development plans
  • Support development of appropriate tracking and reporting to determine product performance

Requirements

  • MBA/Master's degree in Computer Science, Computer Engineering, Information Systems Technology or related field preferred
  • Good to have - Rally/JIRA/Confluence experience
  • Good to have - Agile/Scrum methodology experience
  • Excellent time management skills with ability to manage multiple projects
  • Good balance of technical knowledge and business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset
  • Experience working with software developers and engineers, with a strong ability to translate product requirements succinctly and ensure technology deliverables are built with high quality
  • Digital product development experience preferred
  • Experience in risk management disciplines
  • Respect for user experience, design, and technical systems and architecture
  • Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation
  • Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives
  • Strong organizational and project management skills with ability to multi-task and manage multiple work-streams
  • Ability to analyze issues and business use cases, document analysis, and execute plans to action
  • Ability to work under pressure and adapt quickly in an environment with evolving business demands
  • Agile certification is preferred

Nice-to-haves

  • Experience in digital product development
  • Familiarity with risk management disciplines
  • Agile certification

Benefits

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid parental leave
  • Parental leave
  • Retirement plan
  • Vision insurance
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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