Manager-Digital Product Management

$90,000 - $165,000/Yr

American Express - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. This position is within the GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Product Manager position will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the Global Risk and Compliance organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.

Responsibilities

• Own EPICs/Capabilities end-to-end.
• Collaborate with business partners and colleagues in defining strategy and roadmap.
• Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions.
• Collaborate with engineering partners in defining system/component design and detailed work plans.
• Be a storyteller and clearly articulate the why, what, and how of the product or feature.
• Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements.
• Maintain an active product backlog that closely aligns with the strategy and roadmap.
• Translate software product roadmap into minimum viable product iterations.
• Work closely with the Technology team to develop, test and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.
• Own and accept all user stories or features for assigned scrum team or capabilities.
• Review/demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues.
• Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.
• Understand and apply new trends and competitive best practices into requirements and team method of work.
• Identify opportunities to test and learn, define hypotheses, design experiments, evaluate results and recommend next steps.
• Support and implement agile principles.

Requirements

• 5+ years of Product Management experience driving product implementation in an iterative approach.
• A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset.
• Must have the ability to 'connect the dots' between different requirements of different stakeholders.
• An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles.
• Ability to push the boundaries of existing technologies and processes.
• Strong leadership with the ability to influence others through partnerships.
• Must possess a growth mindset and creative thinking skills.
• Have intellectual curiosity and be a quick learner.
• Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities.
• Bachelor's Degree in related field required; advanced degree in Business or Engineering preferred.

Nice-to-haves

• Experience with Agile Practices
• Technical acumen and knowledge
• Adaptive Communication

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities