American Express - Phoenix, AZ
posted 3 months ago
At American Express, we are seeking a talented and experienced Product Manager to join our Enterprise Platforms Loyalty and Benefits organization. This role is pivotal in driving the transformation of our existing Loyalty platforms, which are essential for fulfilling many of our global Card Member capabilities. These platforms not only support business growth but also ensure compliance with stability and high transaction volumes. The transformation initiative aims to enhance efficiency, agility, cost-effectiveness, innovation, and speed to market, ultimately providing the best customer experience. As a Product Manager, you will collaborate closely with engineering teams to prioritize the product backlog, develop user stories, and work together to deliver on various loyalty initiatives. Your role will involve consulting with key business partners and stakeholders to articulate desired outcomes and expectations, aligning initiatives with key metrics, and driving consensus around Minimum Viable Product (MVP) definitions. You will also work with execution teams to ensure the timely delivery of high-quality feature launches. In this position, you will be responsible for evaluating initiatives against opportunity costs, feasibility, and product roadmaps. A significant aspect of your role will be to foster a culture of agility and product ownership in partnership with technology and business teams. You will engage deeply with various business teams to understand their current and future needs, ensuring that our product strategy is robust and informed by market research and internal stakeholder analysis.