Manager-Digital Product Ops

$90,000 - $165,000/Yr

American Express - Phoenix, AZ

posted 4 months ago

Full-time - Manager
Phoenix, AZ
Credit Intermediation and Related Activities

About the position

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Organization Overview: Partner and Product Enablement (PPE) is part of American Express Network and Acquirer Solutions. The team is primarily responsible for customer setups between their network and the American Express network, certifications (host authorizations, submissions, product, terminal, etc.). Our main customers are merchants, processors, network issuers, acquirers, and vendors. The mission of PPE is to ensure our business partners can successfully transact with the American Express Network according to American Express specifications, rules, and regulations.

Responsibilities

  • Oversee and optimize relationships with external suppliers and service providers.
  • Coordinate with various departments to select vendors and sign NDAs.
  • Negotiate contracts and ensure PCI compliance.
  • Evaluate vendor performance and address any issues or concerns.
  • Collaborate with internal teams globally to identify vendor requirements.
  • Monitor vendor contracts to ensure compliance with terms and conditions.
  • Develop and implement vendor management strategies to streamline processes.
  • Prepare and analyze reports on vendor performance and other key metrics.
  • Issue invoices and ensure timely payments are made.
  • Review PCI documents and manage relationships within PCI and the assessors.

Requirements

  • Bachelor's degree in business administration, supply chain management, or related field.
  • Proven experience in PCI, vendor management, procurement, and/or related role.
  • Strong negotiation and communication skills.
  • Excellent analytical and problem-solving abilities.
  • Ability to work independently and collaborate effectively with global cross-functional teams.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Knowledge of relevant laws and regulations related to vendor management.

Nice-to-haves

  • Certification in procurement or vendor management (desired, but not required).
  • Knowledge of PCI (Payment Card Industry) security standards.

Benefits

  • Paid parental leave
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Retirement plan
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • 20+ weeks paid parental leave for all parents, regardless of gender
  • Free access to global on-site wellness centers staffed with nurses and doctors
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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