Manager, Digital Product - Travel Platform

Royal Caribbean Cruises - Miami, FL

Full-time - Mid Level

Miami, FL

Administrative and Support Services

About the position

The Digital Product Manager for the Royal Caribbean Group will play a pivotal role in the Business Transformation Team, focusing on enhancing the guest experience through innovative digital products. This position involves defining business requirements, executing projects, and launching products that drive the company's growth in the travel and hospitality sector. The ideal candidate will be analytical, adaptable, and passionate about delivering outstanding customer experiences while collaborating with various stakeholders.

Responsibilities

• Collect business requirements from internal and external customers.
• Help technical and operational teams convert requirements into new processes, products, and systems.
• Drive the digital product lifecycle from requirement definitions to launch efforts.
• Partner with multifunctional teams including engineers and data scientists across multiple brands.
• Support technical teams in designing scalable systems for millions of customers.
• Work with Revenue Management and Engineering to define digital product/data requirements.
• Take leadership over business-critical projects and inform product roadmap.
• Manage digital product roadmaps and align business and technical needs.
• Create actionable initiatives from customer insights and manage risks with leadership teams.
• Define vision and strategies for the digital product family using domain expertise.

Requirements

• Bachelor's degree in science subjects, engineering, or related area.
• 5-7 years of experience in digital travel platform product management.
• Experience with consumer-facing, large-scale, highly complex B2B/B2C products.
• Outstanding written and verbal communication skills.
• Domain knowledge in Cruise/Travel/Hospitality or similar industry.

Nice-to-haves

• Master's degree or MBA preferred but not required.
• Experience with travel platforms like Amadeus, Sabre, or iTravel.