Manager, Employee Listening

$82,500 - $187,990/Yr

PayPal - San Jose, CA

Full-time - Senior

San Jose, CA

Credit Intermediation and Related Activities

About the position

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We are searching for an experienced employee listening professional to join the People & Places organization, reporting directly to the Director of People Analytics and partnering across functions. In this role, you will execute PayPal's employee listening strategy and be responsible for understanding the experience across the entire employee lifecycle. You will implement a cohesive, always-on listening system that connects listening data across the lifecycle and across various listening channels and domains. Your recommendations will be based on the analysis of the collected data, including the creation of plans, providing recommended learning resources, and personalized nudges. As a subject matter expert, you will consult on survey content, administration, and analysis/reporting for employee surveys conducted across PayPal. You will identify opportunities for leveraging surveys and other research to generate impactful insights on PayPal's culture. Continuous improvement of PayPal's listening data architecture, measurement strategies, privacy protection, and reporting practices will be a key focus. Additionally, you will ensure that all appropriate data privacy, security, and controls requirements are incorporated into employee survey processes at PayPal.

Responsibilities

• Execute PayPal's employee listening strategy and understand the experience across the entire employee lifecycle.
• Implement a cohesive, always-on listening system connecting listening data across the lifecycle and across listening channels and domains.
• Recommend actions based on analysis of the collected data, including creation of plans, providing recommended learning resources, and personalized nudges.
• Serve as subject matter expert and consultant on survey content, administration, and analysis/reporting for employee surveys conducted across PayPal.
• Identify opportunities for leveraging surveys and other research to generate impactful insights on PayPal's culture.
• Continuously improve PayPal's listening data architecture, measurement strategies, privacy protection, and reporting practices.
• Ensure all appropriate data privacy, security, and controls requirements are incorporated into employee survey processes at PayPal.

Requirements

• Advanced degree in Industrial/Organizational Psychology, Organizational Behavior, or related quantitative discipline.
• 5+ years of experience in an employee listening role implementing contemporary, global listening programs.
• Survey science experience at a large multinational company.
• Experience in implementing surveys in Glint / MS Viva tools.
• Hands-on experience managing, analyzing, and troubleshooting survey and other data.
• Proven ability to communicate technical concepts, such as sentiment analysis and topic modeling, along with implications, to business and technical audiences.
• Experience designing and running focus groups and other qualitative methods of listening data collection.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible work environment
• Employee shares options