Manager Employee Relations & Investigations

About the position

The Manager, Employee Relations & Investigations will thoroughly and expeditiously investigate Team Member concerns in a fair, unbiased, and consistent manner. The ideal candidate will need to have significant experience operating in a fast paced and guest facing environment and possesses a strong generalist skill set working in Union and Non-Union organizations. We’re seeking innovative solution seekers natural collaborators, Team Member advocates and culture architects to enable our Teams, partners, and business to do and be their best.

Responsibilities

• Conduct in-depth interviews and investigations, including gathering and evaluating information; preparing reports, determining facts; conferring with managers about issues to resolve problems and answer questions regarding HR processes specific to investigations and discipline; assisting with preparation of disciplinary documentation.
• Develop and implement standardized processes for conducting investigations and tracking and documenting employee relations claims and cases.
• Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into a centralized system.
• Independently manage assigned casework, bringing investigations to closure rapidly and definitively.
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation.
• Partner in analysis and revision of Team Member programs, policies, and practices to sustain a positive work environment.
• Train, Coach, counsel, and educate Team Members at all levels on HR policies, processes, programs, and strategies.
• Use sound judgment, discretion and creative problem-solving approach to conduct investigations and ensure the timely resolution of complex employee relations issues.
• Provide counseling, advice and guidance to Management and HR partners in dealing with complex or sensitive employee relations issues, ensuring fair and consistent enforcement of policies and practices.
• Participate in Diversity and Inclusion Council to develop an environment that embraces our diverse culture throughout the organization.
• Partner with Legal and deliver compliance training.

Requirements

• Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or related field required.
• Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
• Minimum 5 years of increasingly responsible Human Resources generalist experience, including experience with employee relations, performance management & organizational development processes/activities.
• Proven experience creating and communicating policy updates across a larger HR team.
• Minimum of 3 years of experience handling complicated employee investigations and collaborating with counsel to document and ensure timely resolutions with investigations.
• Strong communication and interpersonal skills. Demonstrated ability to earn trust, and work successfully on a wide range of Team Member and labor relations issues.

Nice-to-haves

• Advanced degree in HR management, Organizational Development or Industrial Relations.
• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment.
• Strong facilitation, influencing and conflict resolution skills.
• Demonstrates vertical flexibility - Ability to shift focus from big picture to 'getting things done' as necessary.
• Thorough knowledge of MS Excel, Word and PowerPoint. Experience with an HRMS such as SAP and Oracle.
• Experience in union/represented environments and retail or hospitality industry highly preferred.
• Ability to develop integrated solutions from inception to post-delivery assessment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Variety of other discounts and perks