Manager, Enterprise Account Management

Comcast - Manchester, NH

Full-time - Manager

Manchester, NH

10,001+ employees

Broadcasting and Content Providers

About the position

The Manager of Enterprise Account Management is responsible for overseeing the sale of integrated communication services to enterprise customers, including multi-site regional businesses and national accounts. This role focuses on maximizing sales revenues and ensuring a high-quality customer experience. The manager will lead and develop a team of sales professionals to drive business growth and achieve sales objectives.

Responsibilities

• Manage and oversee the sale of integrated communication services to enterprise customers.
• Develop a consultative business-to-business sales culture through strong leadership and coaching.
• Evaluate the effectiveness of Enterprise Account Managers and implement necessary changes for effective customer account management.
• Maintain knowledge of the company's products/services and pricing practices to effectively manage the team.
• Ensure competence and continuity of qualified Enterprise Account Managers through selection, training, and development.
• Develop and coordinate sales promotions and incentives to meet business goals.
• Monitor employee performance and address personnel issues in accordance with company policy.
• Prepare, analyze, and maintain records of sales and performance activities relative to business goals.
• Design and manage the overall account team structure and coordinate efforts with internal teams.
• Coach and motivate individual sales representatives to achieve and exceed objectives.

Requirements

• Bachelor's Degree in a relevant field.
• 5-7 years of relevant work experience in sales or account management.
• Strong leadership and coaching skills.
• Excellent written and oral communication skills.
• Ability to analyze sales performance and forecast revenue.

Nice-to-haves

• Experience in the telecommunications or media industry.
• Familiarity with digital tools and technologies.
• Proven track record of achieving sales targets.

Benefits

• Commission eligibility for sales positions.
• Bonus eligibility for non-sales positions.
• Comprehensive health benefits.
• Retirement savings plan options.
• Paid time off and holidays.