Manager, Enterprise Customer Success, Specialty Contractors

$147,200 - $202,400/Yr

Procore Technologies

Full-time - Manager

Remote

Construction of Buildings

About the position

The Manager of Customer Success at Procore is responsible for leading and scaling a team dedicated to enhancing customer value and experience. This role focuses on strategic planning, product adoption, and customer retention for Specialty Contractors, while fostering a culture of Customer Success across the organization. The manager will oversee performance metrics, collaborate with various teams, and support the development of team leaders, all while adapting processes to meet the demands of a rapidly growing company.

Responsibilities

• Oversee a team of high-performing Customer Success Engineers and provide data-driven recommendations to customers.
• Manage KPIs, milestones, and long-term goals aligned with company objectives for revenue growth.
• Collaborate cross-functionally with various teams and leadership to enhance customer success.
• Develop and implement strategies to create a learning environment and retain top performers.
• Support the development of leaders through coaching and career development opportunities.
• Foster a company-wide culture of Customer Success across all departments.

Requirements

• 4+ years of experience in a management or supervisory position within the construction industry.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.).
• Deep understanding of value drivers in recurring revenue business models.
• Experience managing or working within revenue-focused teams.
• Strong leadership skills with the ability to inspire and motivate others.
• Ability to influence through persuasion, negotiation, and consensus-building.
• Empathy for customers and a passion for revenue and growth.
• Analytical and process-oriented mindset with a desire for continuous learning.

Benefits

• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs
• Equity Compensation