Manager, Enterprise Payments Product Operations

$90,000 - $165,000/Yr

American Express - New York, NY

Full-time - Manager

New York, NY

Credit Intermediation and Related Activities

About the position

The Manager, Enterprise Payments Product Operations at American Express is a pivotal role within the Global Merchant & Network Services group, focusing on enhancing operational excellence for payment execution. This position involves managing critical business operations, governance activities, and risk management for Multi-Rail payment products. The successful candidate will collaborate closely with various teams to drive outcomes, streamline workflows, and support the development of innovative payment services.

Responsibilities

• Perform quality assurance on documentation of Operational Risk Events (OREs) type, urgency, severity/impact.
• Support go-to-market product strategies to ensure risks are assessed and mitigation plans are implemented.
• Manage end-to-end issues, operational risk events (OREs), and corrective action plans (CAPs) related to payments.
• Use data analytics to produce reporting and analyze trends in OREs and other control gaps.
• Partner with Process Assurance teams to build a robust control environment for regulatory compliance processes.
• Drive product oversight by managing all product governance activities including RCSA, PRSAs, TLM, and controls testing.
• Measure, monitor, and report on product metrics including usage, volumes, customer trends, and performance.
• Identify and implement opportunities to streamline workflows and scale product management processes.
• Drive New Product Development Charter, ensuring consistent product documentation and approvals across Multi-Rail payment products.
• Drive operational readiness activities for new products and processes.

Requirements

• Strong analytical and problem-solving skills with a proactive approach to resolving issues.
• Experience with global non-card payments (ACH, wire, RTP) preferred.
• Understanding of operational risk concepts and programs.
• Proven strong project management skills in complex organizations.
• Excellent interpersonal and collaboration skills.
• Strong communication and presentation skills for multiple audiences.
• Effective time management skills and ability to balance priorities.

Nice-to-haves

• Experience or willingness to learn data extraction and working with data queries on Amex platforms.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan