Manager, Enterprise Third Party Risk Management Operations

$66,330 - $145,860/Yr

CVS Health - Work from home, RI

Full-time - Mid Level

Work from home, RI

Health and Personal Care Retailers

About the position

The Manager, Enterprise Third Party Risk Management (ETPRM) Operations reports to the Senior Manager of ETPRM Operations. The Manager will be an integral member of the team tasked with monitoring and implementing compliance with ETPRM requirements throughout the CVS Health Enterprise. They will serve as an advocate for the ETPRM program and influence operational risk management practices across the organization. This position will work independently, as well as in collaboration with colleagues from across the organization.

Responsibilities

• Collaborate with key stakeholders (Security, Information Governance & Privacy, Compliance, Business Continuity, Disaster Recovery, AI, Internal Audit, Legal, Procurement, etc.) to define and synthesize ETPRM process requirements, translate to program design, and support needs related to the ETPRM process and solution.
• Support ETPRM team members with communications to increase awareness and engagement and set expectations with Business Owners and stakeholders.
• Act as the initial point of triage for escalation requests from Business Owners concerning the ETPRM process, working independently and with others to recognize and resolve issues.
• Monitor business adherence to and compliance with ETPRM requirements, including risk identification and mitigation/resolution.
• Lead ETPRM Operational program evolution and maturation initiatives, supporting in the creation of risk dashboards and KRIs.
• Assist with enhancing current ETPRM intake activities related to inherent risk questionnaires, providing support to requestors, while ensuring an accurate representation of third-party service activities that can be relied upon by program stakeholders.
• Support the ETPRM team in building relationships and influencing others across various departments and lines of business.
• Effectively and efficiently respond to time-sensitive requests from all levels and departments within the organization.

Requirements

• 3+ years relevant risk or assurance experience
• Strong Microsoft Suite experience (Word, Outlook, Excel, PowerPoint)
• Proven written and oral communication skills, ability to communicate complex information at multiple levels of the organization
• Experience in a project based role, organized, detail-oriented, and able to handle multiple priorities

Nice-to-haves

• Change Management, program/project management, and application e.g. Six Sigma, Lean Process.
• Experience using Archer, Ariba, ServiceNow
• People leadership experience

Benefits

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long term disability benefits
• Numerous well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year