Manager, Escalation Support
Zeiss Group•Dublin, CA
473d
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About The Position
The Manager, Escalation Support at ZEISS is responsible for overseeing the 2nd level Tech Support and Escalation team within the Americas Service HUB. This role involves executing the global MED Support strategy, contributing to service strategy planning, and ensuring compliance with standard operating procedures. The manager will work closely with regional service managers to drive performance and resolve customer issues, while continuously developing the team's technical capabilities.
