Manager- Field Account Development (Northern/Central, NJ)

$80,000 - $155,000/Yr

American Express

Full-time - Mid Level

Credit Intermediation and Related Activities

About the position

The Field Account Development Manager at American Express is responsible for managing and growing key client relationships within the US Small & Medium Enterprise sector. This role focuses on retention and volume growth through face-to-face interactions, ensuring clients utilize the full benefits of American Express products. The position requires a proactive approach to relationship management, consultative selling, and compliance with company standards.

Responsibilities

• Identify accounts not utilizing full benefits of AXP commercial products and prioritize them.
• Proactively reach out to customers to uncover opportunities and track customer spend changes.
• Develop client-specific value propositions and strategies to meet client objectives.
• Maintain and develop existing customer relationships to grow charge volume.
• Negotiate and close opportunities to up-sell and cross-sell products.
• Ensure compliance with American Express Code of Conduct and Sales Practices policies.

Requirements

• Strong customer relationship building skills.
• Experience in consultative selling and identifying client needs.
• Ability to overcome objections and resistance from key decision makers.
• Effective interpersonal and communication skills for influencing clients.
• Demonstrated results focus and adaptability to different situations.
• Understanding of market, industry, and product knowledge.

Nice-to-haves

• Bachelor's degree preferred.
• Experience in a highly-regulated industry.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities